Last updated: January 14, 2025
Introduction
Welcome to EnergyCortex’s Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our website and energy storage services. EnergyCortex is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
About EnergyCortex
EnergyCortex is building the largest decentralized energy network across Eastern Europe, providing zero-CAPEX battery storage solutions to industrial facilities. We operate across Hungary, Slovakia, Poland, Czech Republic, Romania, and Ukraine.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address, and company details
- Business Information: Company name, facility details, energy consumption data, and industrial requirements
- Technical Information: IP address, browser type, device information, and cookies
- Usage Information: Pages visited, time spent on site, interaction with content, and service usage patterns
- Energy Data: When providing our services, we may collect energy consumption and production data from your facilities
How We Collect Information
Information is collected through:
- Direct submission via contact forms and service inquiries
- Energy monitoring systems and IoT devices (for service delivery)
- Cookies and website analytics
- Business communications and consultations
- Third-party energy data providers (with your consent)
How We Use Your Information
We use your information to:
- Provide and deliver our energy storage solutions
- Assess facility requirements and design custom energy systems
- Monitor and optimize energy storage performance
- Communicate about our services, projects, and industry updates
- Process contracts and manage business relationships
- Comply with energy regulations and reporting requirements
- Improve our services and develop new solutions
- Ensure safety and security of energy installations
Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract Performance: To deliver our energy storage services
- Legitimate Interest: To improve services and communicate about relevant offerings
- Consent: For marketing communications and optional data collection
- Legal Obligation: To comply with energy regulations and safety requirements
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Technology partners, installation contractors, and maintenance teams
- Energy Partners: Grid operators and energy suppliers (as required for service delivery)
- Legal Authorities: When required by law or regulatory compliance
- Business Partners: With your explicit consent for joint projects
We do not sell your personal information to third parties. All data sharing is governed by strict confidentiality agreements.
Your Rights Under GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Object: Oppose processing based on legitimate interest
- Withdraw Consent: For consent-based processing
To exercise these rights, contact us at contact@energycortex.eu.
Data Security
We implement robust technical and organizational measures to protect your information:
- End-to-end encryption for sensitive energy data
- Secure cloud infrastructure with regular security audits
- Access controls and employee training
- Regular security updates and vulnerability assessments
- Compliance with ISO 27001 security standards
International Data Transfers
As we operate across Eastern Europe, your data may be transferred between our offices in different countries. All transfers are protected by appropriate safeguards in compliance with GDPR.
Data Retention
We retain your data only as long as necessary:
- Business Contact Data: 7 years after last contact
- Service Data: Duration of service contract plus 10 years for warranty and legal purposes
- Energy Performance Data: As required by local energy regulations
- Marketing Data: Until consent is withdrawn
Cookies and Tracking Technologies
Our website uses cookies to:
- Ensure website functionality
- Analyze website performance
- Provide personalized content
- Remember your preferences
You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they’re necessary for website operation.
Children’s Privacy
Our services are designed for industrial facilities and business clients. We do not knowingly collect information from individuals under 16 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant changes via email or website notice, with the updated “Last Updated” date.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
EnergyCortex
- Email: contact@energycortex.eu
- Address: Budapest, Hungary
- Data Protection Officer: privacy@energycortex.eu
For complaints about data processing, you may also contact your local data protection authority.